Terms of use

The general terms, concepts, and conditions govern the relationship between Zbor.md and the User/Client regarding the use and purchase of flight booking services and other available tourism services.

Zbor.md is an online sales platform for airline tickets, as well as other tourist services. For services paid in MDL, payments are processed by the commercial company ”EXPLOR TUR” S.R.L., IDNO 1012600013482, headquartered at MD-2004, Chisinau municipality, Center district, 31 August 1989 str., 64, Republic of Moldova through B.C. Victoriabank S.A. and B.C. MAIB S.A. (banks registered in the Republic of Moldova).

And for services paid in currencies other than MDL (EUR, USD, etc.), payments are processed by EMA Plus Solutions S.R.L. Trade Register J40/19757/2017 | CUI RO38540407 Bucharest Sector 1, GHEORGHE SIMIONESCU Entrance, No. 19, off. B26 via NETOPIA Payments, a payment system managed by NETOPIA FINANCIAL SERVICES S.R.L. (a company registered in Romania).

These terms and conditions, which may be amended from time to time, apply directly or indirectly (through distributors) to all our services available online, via email, or telephone. By accessing, browsing, and using our website/software and/or by making a reservation, you confirm and agree that you have read, understood, and agreed to all the terms and conditions stated below, without restrictions; in case of disagreement with the points described, you may choose not to use the services offered.

These pages, the content and infrastructure of these pages, and the online booking service provided on these pages and through this website (the “service”) are owned, operated, and provided by www.ZBOR.MD.md (“ZBOR.MD”, “we”, “us”, or “our”) and are provided only for your personal, non-commercial use, in accordance with the terms and conditions below.

At the time of booking, you will be shown the payment deadlines provided by the airlines. For bookings with legacy carriers, most airlines require payment to be made within a maximum of 24 to 48 hours, during which Zbor.md guarantees the availability of seats and fares. This information will be available on the page and in the booking confirmation email. If payment is not made within the communicated interval, the airline reserves the right to cancel the tickets automatically.

For low-cost tickets, FLY ONE, and flight tickets with Smart Connections, bookings cannot be made without the payment being registered in Zbor.md's accounts; therefore, Zbor.md does not guarantee the reservation of seats and fares communicated at the time of the booking request. These will only be guaranteed after the payment is completed and the flight tickets are issued.

Attention: between the time of making booking requests on the website or by phone and the time of paying for the flight tickets and the payment being viewed in the Zbor.md account by its employees, fare changes may occur or seats may no longer be available. In these situations, Zbor.md will notify passengers and communicate the next available fare or propose new flight options that meet their needs.

In the event of a reservation modification (including, but not limited to, voluntary or involuntary cancellations, refunds, name changes), Zbor.md reserves the right to apply certain fees to cover administrative costs that may result from this action. These fees differ from the fees imposed directly by the Transport Service Provider.

In case of voluntary cancellation of airline tickets, the service fee charged at the time of ticket issuance is non-refundable.

In cases of force majeure and beyond, the airline may cancel or delay the flight, as well as cancel the reservation without prior notice to the Passenger, with the money being refunded to the passenger or alternative flight options being offered. In all these cases, the passenger will be informed either directly by the airline or by Zbor.md representatives.

The fare rules imposed by airlines regarding the change or cancellation of paid airline tickets are displayed at the time of booking. After payment, changes or cancellations of airline tickets are carried out strictly in accordance with those fare rules.

To ensure a hassle-free experience without unpleasant surprises, please carefully read our policy regarding cancellations, modifications, and the conditions associated with airline tickets.

1. Airline tickets are non-refundable
After the airline ticket is issued, it becomes non-refundable according to the fare rules established by the airlines. This rule applies immediately after payment is made. In certain cases, tickets may be partially refundable, but only for specific fares and with a penalty imposed by the airline. To check your ticket eligibility, please contact our team.

2. Conditions for changing the travel date
Not all airline tickets allow travel date changes. This option is available only for certain fares and is subject to the airline’s fare rules. If the change is permitted:
- Additional fees imposed by the airline may apply.
- A penalty plus the fare difference will apply if the new date has a higher price than the original one.
To verify the fare rules applicable to your ticket, please contact us.

3. Acceptance of fare terms and conditions
By paying for the airline ticket, the customer confirms that they have read, understood, and accepted all applicable fare conditions. Changes, cancellations, and other additional services are strictly regulated by these conditions.

4. Policy for additional services
Additional services purchased together with the ticket – such as seat selection, priority boarding, extra baggage, or transport of sports equipment – are non-refundable in case of voluntary cancellation of the airline ticket.

5. Involuntary cancellations caused by the operating airline
In the event of an involuntary cancellation:
- We will process the refund according to the airline’s rules.
- The refund may take between 7 and 60 working days, depending on the airline’s policy.
- An administrative fee of 10 EUR per passenger applies to cover operational costs.

6. Name change on the ticket
Name change is allowed only if the fare rule permits it; there are airlines that categorically do not allow name changes.
Important: It is not possible to change the name after the first flight segment has been used.

7. Rerouting from another airport
Voluntary rerouting may be carried out only in accordance with the fare rules. In cases of involuntary rerouting (e.g., cancellation of the initial flight), rerouting is possible only with the airline’s approval and usually from the nearest available airport.

8. Immediate cancellation after ticket payment
If you request cancellation of the reservation before the ticket is issued, please note that this is no longer possible, as the issuance process may take from a few seconds to several hours. There are tickets that are issued automatically immediately after payment and tickets that require manual issuance. In the case of automatically issued tickets, cancellation can no longer be carried out. We recommend carefully checking all details before finalizing the reservation.

9. Customer responsibility
- Carefully verify all reservation details (name, travel dates, destination) before paying for the ticket.
- We recommend purchasing travel insurance that covers unforeseen situations, such as trip cancellation for personal or medical reasons.

10. Assistance from our team
Our team is here to support you at every stage of your travel planning. We are available for:
- Verification of fare rules.
- Information about travel conditions.
- Resolving issues related to reservations.

Each airline has its own baggage transportation rules. This information is provided on the website, during the booking process, or by Zbor.md consultants by phone.

For some airlines, carry-on and/or checked baggage is included in the fare displayed on the website. For low-cost airlines and some regular carriers, baggage is charged separately from the ticket price, and this information will be provided during the booking process. Baggage can be purchased at the time of booking or after the airline tickets have been issued, but no later than check-in.

Each airline has different limits (number of kilograms or length/width/height) for carry-on or checked baggage. If you do not comply with these dimensions, the airline has the right to charge an additional fee.

Airport check-in can be completed for both regular and low-cost airlines; however, for low-cost airlines, FLY ONE and UIA, an additional fee is charged at the time of check-in. To avoid paying an additional fee, Zbor.md recommends completing online check-in before the flight. Information about completing online check-in will be provided by Zbor.md agents at the time of booking. Upon request, a Zbor.md agent will complete the check-in for you and upload it to your reservation, from where you will later be able to download the boarding passes. Printing boarding passes is mandatory for certain airlines, and you will be informed about this by our agents. Zbor.md provides this service free of charge and is not obliged to do so. The passenger is responsible for completing, printing, and presenting the boarding passes at check-in.

The online airline ticket website Zbor.md offers its Users an application called "Smart Connections" (hereinafter referred to as "Smart Connections"), which represents an advanced search algorithm for flight combinations.

The combinations found using the Smart Connections application include two or more flights operated by one or more airlines; however, each flight is provided as a separate service, and the airlines do not cooperate in creating such a flight option. The flight option found through the unique Smart Connections algorithm shall hereinafter be referred to as the "Flight Option". The purchase of tickets for a specific Smart Connections Flight Option does not constitute the purchase of a single airline ticket for the entire itinerary with one or more connections. When deciding to purchase airline tickets found using Smart Connections, the User will formally make a RESERVATION for each ticket separately with one or more airlines.

Considering that the User purchases separate tickets for each flight as part of the Flight Option and since flight connection configurations may provide a short connection time (taking into account the search criteria indicated by the User and flight availability), when purchasing tickets for a Flight Option with Smart Connections, there may be a risk of flight cancellation, delay, or schedule change, which may result in the inability to use the subsequent flight or flights within the Flight Option.

Separate Flights – Flight Options with Smart Connections, highlighted by the phrase “Separate Flights,” are not covered by the Zbor.md Guarantee. All risk of missed flights is borne by the passenger.

By "force majeure" are meant unforeseeable events caused by natural phenomena: earthquake, landslide, fire, drought, strong wind, torrential rain, flood, frost, snowstorm, etc. Or by economic or social circumstances: revolution, state of war, blockade, strike, bankruptcy, state-level prohibition on import or export, epidemic, etc. The list of such phenomena and circumstances is not exhaustive.

An event can be recognized as force majeure only if its existence has objectively led to the impossibility of fulfilling contractual obligations or to their improper fulfillment.

According to Art. 904, para. (1) of the Civil Code of the Republic of Moldova: Justification due to an impediment (1) Non-performance of the debtor’s obligation is justified if it is caused by an impediment beyond the debtor’s control and if it could not reasonably be required of the debtor to avoid or overcome the impediment or its consequences. (2) If the obligation arose from a contract or other legal act, non-performance is not justified if the debtor could reasonably have taken the impediment into account at the time of conclusion. (3) If the justifying impediment is only temporary, the justification applies for the duration of the impediment. However, if the delay acquires the characteristics of substantial non-performance, the creditor may resort to legal remedies based on such non-performance. (4) If the justifying impediment is permanent, the obligation is extinguished. The corresponding reciprocal obligation is also extinguished. In the case of contractual obligations, the restitutive effects of this extinction are regulated by the provisions of Art. 926-932, which apply accordingly. (5) The debtor is obliged to ensure that the creditor receives a notification about the impediment and its effects on the ability to perform within a reasonable time after the debtor became aware or should have become aware of these circumstances. The creditor has the right to compensation for any damage resulting from not receiving the notification. (6) The justifying impediment does not exempt the debtor from paying damages if the impediment occurred after the non-performance of the obligation, except in cases where the creditor could not, in any case, have benefited from the performance of the obligation due to the impediment.

1.2 The information provided on our website upon the client’s request regarding flight options and their prices represents the information of the airlines operating the requested routes.

1.3 Through this website, we (www.ZBOR.MD.md and affiliated (distribution) partners) provide an online platform through which all types of temporary accommodation (e.g., hotels, motels, hostels, and B&B, referred to as “accommodation/accommodations”) can promote their rooms for booking, and through which website visitors can make these bookings. By booking a room through ZBOR.MD, you enter into a direct legally binding contractual relationship with the accommodation where you make the reservation. From the moment the reservation is made, ZBOR.MD acts only as an intermediary between the user and the accommodation, transmitting the reservation details to the relevant accommodation and sending the user a confirmation email on behalf of the accommodation.

1.4 Each provider remains fully responsible at all times for the accuracy, completeness, and correctness of the information (descriptive) (including prices and availability) presented on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, level of service, or classification of any accommodation available.

1.5 ZBOR.MD’s services are available exclusively for personal and non-commercial use. Therefore, the user is not permitted to resell, use, copy, monitor, display, save, or reproduce any content or information, software, products, or services available on the ZBOR.MD website for any commercial or competitive activity or purpose.

1.6 Our website is not and should not be interpreted as a recommendation or guarantee in favor of (the quality, level of service, or rating) of any proposed flight option.

1.7 For each specific request, at each given moment in time, the dynamic database generates a version of current tourist services at the moment of the request, corresponding to the real availability of services according to the criteria requested by the user/client.

1.8 Any booking made on ZBOR.MD will be considered the user’s intention to purchase a specific tourist product or service from the Tourism Service Provider. If the user/client’s request is accepted, ZBOR.MD sends a confirmation email.

1.9 All tourist services published on the website and/or via ZBOR.MD software depend on the availability of the Tourism Service Providers. The terms and conditions of the Tourism Service Provider (including passenger transport rules imposed by airlines) apply in addition to the Terms and Conditions stipulated by ZBOR.MD.

1.10 The terms of Tourism Service Providers may include provisions regarding various payment procedures, obligations, cancellations, reservation changes, and refunds (if applicable) or other restrictions. Some airlines may impose additional fees. ZBOR.MD is not responsible for costs that may arise during transfers from one airport to another or from one terminal to another.

1.11 ZBOR.MD is not responsible for collecting various local or additional fees imposed by some hotels.

1.12 The Client/Passenger is directly responsible for complying with the conditions imposed by the Tourism Service Provider regarding boarding times, flight reconfirmation, or any other rules.

2.2 Reservations are free and must be made prior to the departure date. The duration of the flight option reservation depends on the limit set by the airline or airlines operating the flights for the reserved option. The reservation duration can be modified at any time by the airline or airlines operating the flights for the reserved option without prior notice to the company “EXPLOR-TUR” S.R.L. Accordingly, the company “EXPLOR-TUR” S.R.L. indicates this duration approximately and in no case can guarantee it.

2.3 Upon making the reservation, the passenger will receive from ZBOR.MD information regarding the flight price (valid at the time of booking), as well as information regarding the conditions and rules applicable to the airline ticket that may be purchased based on this reservation.

2.4 All conditions, rules, and restrictions applicable to an airline ticket are dictated by the airline as well as other factors (e.g., the obligation to hold a visa), independent of ZBOR.MD’s will. These rules, as well as the price of the airline ticket, may be changed by the entity imposing them until the actual purchase of the ticket, without ZBOR.MD being held liable in any way. The price of the airline ticket for certain flight options may change during the issuance process. If there is a probability of a price increase after the customer has paid for the flight option, they will be informed of this before the ticket is issued. If flight options become more expensive after payment during issuance, the passenger will be offered the option to pay the difference to complete the issuance, or the full amount paid will be refunded via the same payment method. ZBOR.MD cannot be held responsible for increases in airline ticket prices during the issuance process, even after payment by the customer for this purpose.

2.5. The presentation of flight options on the web page www.ZBOR.MD.md at the client’s request constitutes an offer from ZBOR.MD, and payment by the client for one or another option constitutes the passenger’s confirmation of agreement to conclude a contract for the sale of airline tickets with ZBOR.MD and a passenger and baggage transport contract with the airline. From the moment the passenger receives the airline ticket according to the selected and paid offer, the contract for the sale of airline tickets between the passenger and ZBOR.MD, as well as the transport contract between the airline and the passenger, is considered concluded. The route receipt sent to the email address indicated by the client when selecting and paying for the flight serves as a document confirming the conclusion of the ticket sale contract and the transport contract.

2.6. By paying for the ticket, the client confirms that they understand they are entering into a transport contract and establishing a direct legal relationship with the carrier. Furthermore, by paying for the ticket, the client accepts that any claims regarding transport services must be addressed directly to the carrier, including in cases of insolvency (bankruptcy) of the carrier. ZBOR.MD is not a guarantor or representative of the carrier.

2.7. At the time of booking a flight, the user has the opportunity to enter loyalty card details if they are already enrolled in such an airline program; these loyalty programs are subject to the terms and conditions set by the airline in which the user/client is enrolled.

2.8. Airline ticket prices sold through ZBOR.MD are the result of a complex system of fare rules, contractual rates, rates published in centralized reservation systems, special rates, ZBOR.MD service fees, etc. Under these conditions, each flight requires the calculation of the applicable price for the respective airline ticket. The same flight with the same airline can generate different prices.

2.9. For some tariffs or special offers, cancellations or changes are not allowed. The user is obliged to check the tariff rules for the reserved airline ticket.

2.10. Payment for an airline ticket means that the user/passenger has read all the conditions of the tariff and agrees to them.

2.11. An airline ticket is a document, record, or electronic agreement on the basis of which the flight is conducted. The airline ticket is issued by ZBOR.MD but remains the property of the airline for which it was issued.

2.12. The passenger in possession of a purchased airline ticket is obliged to keep it in good condition and present it at boarding for admission to the flight. Loss or damage of the airline ticket by the passenger does not entitle them to receive a new ticket, and failure to fly for this reason is the sole responsibility of the passenger, without any claim against ZBOR.MD or the airline.

2.13. The terms of the contract and the information on the airline ticket supplement these general conditions. It is considered that the passenger who has received the airline ticket has acknowledged all this information.

2.14. The client/passenger must comply with the boarding times recommended by airlines (before departure), which are 120 minutes for international flights and 90 minutes for domestic flights.

2.15. Some airlines require flight reconfirmation at least 72 hours before departure. Failure to comply with this rule may result in the cancellation of the flight reservation. Airline ticket coupons must be used consecutively. Failure to comply with this provision gives the airline the right to cancel the ticket.

2.16. ZBOR.MD is not responsible and cannot be claimed for compensation if the passenger did not fly under the following conditions:

• the passenger did not arrive on time for boarding (120 minutes before the departure time indicated on the ticket)
• the passenger is denied boarding due to issues with personal documents (including missing entry visa for the destination country, false visa, passport with restrictions, etc.) or in the case of an unjustified refusal by authorities to allow travel.
• other circumstances or force majeure cases that ZBOR.MD could not foresee or avoid.

2.17. ZBOR.MD is not responsible for cancellations, delays, or schedule changes by the airline for which the ticket was issued, for flight quality, or for flight-related services (e.g., lost luggage), which are the direct responsibility of the airline. ZBOR.MD, in accordance with the Warsaw International Conventions, complies with airline claims. In such situations, the passenger must contact the carrier directly, which will compensate the passenger in accordance with international regulations.

2.18. The passenger may cancel a purchased airline ticket at any time before the departure date, regardless of the reason, applying the refund policy according to the rules imposed by airlines. Generally, a 100% penalty of the ticket value, including taxes and TSF + 15 EUR TSF cancellation fee, is applied. If the airline rules allow more favorable refund conditions, ZBOR.MD will apply these rules in favor of the passenger without affecting TSF retention and TSF cancellation fees.

2.19. The passenger may modify the originally purchased ticket under the conditions established by the airline for which the ticket was issued for each specific case, paying an additional fee set by the airline. Generally, a 100% penalty of the ticket value, including taxes and TSF + 15 EUR TSF cancellation fee, is applied. If the airline rules allow more favorable refund conditions, ZBOR.MD will apply these rules in favor of the passenger without affecting TSF retention and TSF cancellation fees.

2.20. The passenger cannot use only parts of the flight corresponding to the purchased ticket. Failure to appear for the first flight is considered a waiver of the ticket, and the provisions of these general conditions apply.

2.21. The passenger cannot transfer the airline ticket to a third party.

2.22. Failure to board usually results in the loss of the airline ticket with a 100% penalty of its value.

2.23. The passenger is obliged to ensure that all formalities required for travel (police, customs, health, passport, visa, etc.) are in order; ZBOR.MD has no responsibility to the passenger in this regard. Refusal to board for any of these reasons is the sole responsibility of the passenger without any right to compensation.

2.24. Due to situations created by massive requests for political asylum or illegal stays in Western countries, authorities of all states, even with a valid entry visa issued by the embassies of the respective countries, may refuse without explanation to allow border crossing or boarding the aircraft. In such situations, ZBOR.MD cannot be claimed for compensation, as the inability to provide transportation is due to the actions of a third party.

3.2. The Client/User can submit a request for hotel booking through the Booking System available via the website www.ZBOR.MD.md by entering all the required information in the form, and/or through other sites owned by entities cooperating with ZBOR.MD.

3.3. Confirmation of the request and rate. ZBOR.MD sends a confirmation of the request to the email address provided by the Client/User. The confirmation contains the booking number, details regarding hotel services, the total service fee (valid at the date of booking), and the selected payment method. The Client/User is obliged to verify the accuracy of the entered data before payment.

3.4. The Client/User must comply with the check-in and check-out terms set by each individual hotel. Usually, the standard check-in time is 14:00, and check-out is until 11:00.

3.5. ZBOR.MD is not responsible to the Client/User for improper provision of services that were ordered and paid for on site, in the country of stay or destination.

3.6. The information contained on the website www.ZBOR.MD.md and other promotional materials of ZBOR.MD is presented at the time of its creation and may later differ from the actual data, as it is subject to change. All information about the ordered tourist services corresponds to the situation at the time of submitting the Request and may not correspond to real data, as it is subject to change.

3.7. ZBOR.MD uses exclusively the hotel classification provided by the suppliers, who ensure service to tourists in the country of stay when providing information about hotel categories (number of stars). The hotel classification is carried out by each such partner company

based on the standards of its business practices and may not coincide with the category (number of stars) defined by official authorities or the hotel administration. Due to significant differences in the regulatory practices of standardization and certification of hotel services in foreign countries, official documents confirming service certification can only be provided to tourists if available from partner companies.

3.8. By paying for a hotel booking, the Client confirms that they understand they are entering into an accommodation contract and establishing a direct legal relationship with the accommodation unit. Also, by paying for the booking, the Client agrees that any claims related to accommodation services must be addressed directly to the accommodation unit. ZBOR.MD is not a guarantor or representative of the accommodation unit or other providers of tourist services.

3.9. By making a booking with an accommodation provider, the Client/User agrees to the cancellation and no-show policy of that accommodation provider, as well as any other terms and conditions (delivery) of the accommodation provider that may apply to the Client/User’s booking or stay, including services or products offered by the accommodation provider (the delivery terms of an accommodation provider can be obtained from the relevant accommodation provider).

4.2. For some rates or special offers, cancellations or changes may not be possible. The Client/User must check the specific rules of the reserved tourist service rate.

4.3. For payment by bank card directly on the website, ZBOR.MD will charge the ticket amount as follows:

• in Lei (MDL) if the payer's bank card is based on the currency LEI MDL
• in Euro currency, regardless of the payer's card base currency, except for cards with the base currency Lei MDL.

The Client chooses which card to pay with at the time of payment.

In addition, to minimize the effects of attempts to fraudulently use the user's credit card, before issuing travel documents, ZBOR.MD reserves the right to conduct random checks: to request proof of the user's address, a photo of the card used for payment, a photo of the identity document of the cardholder, as well as a recent account statement. All rates and fees may fluctuate due to changes in the exchange rate.

4.4. The prices of services sold through ZBOR.MD are the result of a complex system of tariff rules, contractual rates, rates published in centralized booking systems, special rates, ZBOR.MD service fees, etc. Under these conditions, each tourist product requires calculating the applicable price for the respective service. The same service, from the same provider, may generate different prices. Given the infinite number of prices applicable to tourist services, they, as well as the rules applicable to them, cannot be displayed or published.

4.5. The price of any service involves specific conditions, rules, and restrictions applicable to that service. The Client/User/Passenger is obliged to familiarize themselves with these rules before purchasing the respective product. After purchasing the service, it is considered that the Client/User/Passenger is aware of all these rules and can no longer claim they were not informed.

If the Client/User/Passenger pays for the airline ticket in cash at the office of a partner agency, the payment is made in Moldovan Lei at the exchange rate of commercial banks against EUR, USD, or another currency to which the airline rates are linked.

4.7. No other payment methods are accepted besides those presented on the Site, and we do not assume any responsibility for money sent via courier.

4.8. For its specific activity, the ZBOR.MD agency applies a service fee policy, briefly called TSF (Ticket Service Fee or Transaction Service Fee). TSFs are non-refundable in case of ticket cancellation or changes.

4.9. ZBOR.MD or the Service Provider reserves the right to charge any additional fees (or commissions) that may arise at the time of booking via credit cards. In this case, you will be informed about the applicable commissions.

Given the multitude of prices applicable to airline tickets, these, as well as the rules applicable to them, cannot be displayed or published. Additionally, information about rules that comes from written or computerized communications from Airlines or Providers (reselling agencies) via centralized reservation systems or directly to ZBOR.MD is continuous in nature; changes may be permanent, therefore they cannot be translated and published in any document.

Price Table applicable to ZBOR.MD services

Note: The symbol ≤ means "less than or equal to" (e.g., 3 ≤ 4 and 5 ≤ 5)

The values in the table above apply to clients – individuals or legal entities paying online via the ZBOR.MD platform, by bank transfer or in cash. These TSFs are non-refundable in case of ticket cancellation or modification, regardless of the reason for cancellation (including justified impediment or force majeure, denial of boarding). TSFs are indicative; ZBOR.MD reserves the right to apply other TSFs.

5.2. The selling price of the airline ticket is final only after ZBOR.MD issues the ticket on behalf of the Airline or Provider, and its cost is recorded in the tax invoice and/or fiscal receipt. ZBOR.MD does not guarantee ticket issuance at the amount paid by the customer due to real-time seat availability provided by Airlines and/or Providers. According to the memorandum on online service provision, proof of payment is reflected automatically (photo or PDF file).

5.3. For the services provided, ZBOR.MD charges a commission in the form of various service fees depending on the complexity of the service, called TSF (Transaction Service Fee), and a single fixed Administration Fee* of 10 euros per Passenger.

5.4. Changes in route, flight date, or travel data by the Passenger may affect the applicable price. If the charged price is not the applicable price, the difference will be paid by the Passenger or refunded by the Airline.

5.5. Fees imposed on the Passenger by government authorities, any other authority, or the airport operator are not included in the applicable prices and shall be paid by passengers to the extent they are not already included in the Total Price.

5.6. Airline tickets issued by ZBOR.MD are the property of the Airline or I.A.T.A. – BSP Romania – as an authorized agent or representative of member Airlines, and the revenue from sold tickets is settled to I.A.T.A. BSP – Romania and/or Airlines that are not I.A.T.A. members, therefore ZBOR.MD cannot be held responsible for the determination of a ticket price except by this authority or the Airline that issued the ticket.

5.7. The ticket price generally includes airport taxes, fuel charges, other fees, and TSF. However, there may be situations beyond the control of ZBOR.MD where, after ticket issuance, the Passenger may be charged additional fees during the trip that were not initially applied, for which ZBOR.MD cannot be held responsible (e.g., extra baggage, seat selection, class change, government fees, etc.).

5.8 The Passenger may use the ZBOR.MD platform exclusively for searching and/or viewing travel offers without the obligation to purchase an airline ticket. In this case, ZBOR.MD does not charge any Service or Administration Fee. The Passenger may later purchase airline tickets directly from the Airline without paying the ZBOR.MD Service or Administration Fee. For such tickets, ZBOR.MD is not a contracting party for ticket reservation-sale.

5.9. ZBOR.MD is not responsible for providing assistance services for cancellation, changes, or non-performance of the Passenger's journey for tickets not purchased through the ZBOR.MD platform.

ZBOR.MD cannot issue refunds for airline tickets not procured through the ZBOR.MD platform, as it did not collect their value and is not a party to the reservation-sale contract.

*Administration Fee (10 euros) – is a one-time fee charged by ZBOR.MD for any Passenger (from 14 years old) for a created and paid booking ONLY in cases of Involuntary Cancellation caused by the Airline for any technical, weather, or other reason. The Administration Fee represents the administrative and operational costs of ZBOR.MD related to processing bookings, involuntary cancellations, and refunds. The Administration Fee is not applied twice for the same booking, for different Airlines, or for a return flight with the same Airline. The Administration Fee does not apply if the Passenger accepts an alternative flight to the cancelled one. The Administration Fee is applied when refunding the ticket amount and is deducted from the Total Price.

**Involuntary Cancellation (Involuntary Refund) – occurs when the flight cannot be performed due to reasons beyond the Passenger's control, caused by the Airline or external factors, and the Passenger is required to give up the flight.

***Voluntary Cancellation (Voluntary Refund) – means that the Passenger decides on their own initiative to cancel the trip without the flight being cancelled or changed by the Airline.

****Voluntary Change – means changes requested by the Passenger in the ticket data, namely: flight date, first and/or last name, route/destination (only for certain Airlines).

6.2. The display of these general conditions by ZBOR.MD implies the Client/User’s obligation to read them. It is considered that the Client/User/Passenger who purchased a tourist service from ZBOR.MD has acknowledged the content of these conditions and cannot later claim ignorance or lack of information.

6.3. Unless otherwise agreed, the information and any computer programs, software, necessary for the provision of ZBOR.MD services and used on the website www.ZBOR.MD.md, as well as the related copyright and economic rights as intellectual property, belong to ZBOR.MD or its suppliers.

6.4. All disputes arising in connection with this Regulation, the airline ticket sales contract, the transport contract, and the provision of our services are resolved through negotiations or in the courts of the Republic of Moldova, unless the Agency specifies otherwise.

6.5. In accordance with the limitations established in this Regulation for the provision of services, ZBOR.MD is liable only for direct damages caused actually or as a result of the actual non-performance of our obligations in providing the services and only up to the amount of the commission received from the supplier of the respective service.

6.6. In the event that any clause or part of these Terms is declared null, the remaining clauses shall continue to have effect.

6.7. If complaints arise regarding non-performance or improper performance of the obligations of ZBOR.MD as provided in the Terms and Conditions, they shall be resolved through negotiations or in the order of claims.

Any complaint regarding the purchased service must be made in writing within a maximum of 7 days from the date of the reported event. The period for responding to a submitted claim is 30 calendar days.

To submit a complaint electronically, an electronic signature is required, and it can be sent to the email address: info@zbor.md.

If you do not have an electronic signature, the complaint should be sent via Moldova Post to the ZBOR.MD office at 31 August 1989 Street, No. 64, Chisinau.

6.8. All disputes arising in connection with these Terms and Conditions and the provision of our services are resolved in the competent courts of the Republic of Moldova.

“EXPLOR TUR” SRL Commitment Regarding Personal Data Protection
Your trust in our services and staff is one of our main concerns. In this regard, to provide you with the best possible experience, we focus on continuous improvement across all our activities.

“EXPLOR TUR” SRL recognizes the importance of your personal data and is committed to protecting its confidentiality and security. Therefore, it is important for us to provide you in an integrated manner with information regarding the processing of your personal data, within these Terms and Conditions.

“EXPLOR TUR” SRL respects the confidentiality of all our clients and the privacy of all visitors to our websites and will handle/process personal data with great care, under appropriate technical and organizational security conditions.

“EXPLOR TUR” SRL processes personal data received directly from you, as data subjects, or indirectly in the context of commercial/contractual relationships when accessing services offered by “EXPLOR TUR” SRL.

Personal data is collected either only with your consent/approval, if provided knowingly, voluntarily, on your own initiative, or at the request of “EXPLOR TUR” SRL, for example through one of the online forms used, such as the online contact form, online service order form, etc., by subscribing to newsletters (of course, only after you opted to receive these newsletters), participating in raffles and contests, by completing data in the account registration form on an “EXPLOR TUR” SRL website, etc.

Your use of this website as well as other “EXPLOR TUR” SRL websites is subject to these provisions and the general, technical, and participation conditions of “EXPLOR TUR” SRL.

If you do not agree with any of the terms of these terms and conditions, do not use any of our websites or provide us with your personal data. Some services may be conditional on providing your personal data.

“EXPLOR TUR” SRL will process your personal data only to the extent necessary to achieve the purposes listed below, in compliance with legal measures for data security and confidentiality.

What personal data does “EXPLOR TUR” SRL process?
Personal data processing represents any operation or set of operations carried out on your personal data, by automated or non-automated means, such as: collection, recording, organization, structuring, storage, adaptation or modification, extraction, consultation, use, disclosure by transmission, dissemination, or making available in any other way, alignment or combination, restriction, blocking, deletion, destruction, archiving.

To access the “EXPLOR TUR” SRL websites, it is not necessary to provide any personal data.

In this regard, “EXPLOR TUR” SRL will process, among others, the following personal data: first and last name, phone/fax, home/residential address, email, profession, workplace, IP address, bank card number, card expiration date, etc.

In the context of the ongoing activity of “EXPLOR TUR” SRL, including commercial/contractual activities, purchasing airline tickets, procuring accommodation services, purchasing tourist packages, involving the acquisition of “EXPLOR TUR” SRL services offered on the website, purchasing tickets online, or subscribing to “EXPLOR TUR” SRL newsletters, as well as in fulfilling legal obligations, we may request certain personal data from you.

Who are the data subjects?
The persons (data subjects) whose data may be processed by “EXPLOR TUR” SRL, exclusively for the purposes mentioned below, are:

Individual clients of “EXPLOR TUR” SRL (current, former, or potential), visitors, the general public, their representatives/agents, legal or conventional;

Consequences of refusing to provide personal data
As a data subject, you are required to provide complete, up-to-date, and accurate data.

To provide you with certain specific services of “EXPLOR TUR” SRL (e.g., but not limited to, airline ticket reservations, purchasing tourist packages), “EXPLOR TUR” SRL will request the personal data necessary for the provision of these services, and refusal to provide such data may result in the impossibility of providing “EXPLOR TUR” SRL services.

When you purchase a service provided by “EXPLOR TUR” SRL, we will collect personal data in connection with the provision of those services.

By reading these provisions, by providing personal data to access “EXPLOR TUR” SRL services or to purchase airline tickets, tourist packages, etc., through websites owned by “EXPLOR TUR” SRL, you are informed and/or explicitly give your consent regarding the processing of personal data in accordance with legal provisions on the protection of individuals with regard to the processing of personal data and the free movement of such data (national legislation Law no. 133/2011 on personal data protection and EU law – Regulation 2016/679 of 27 April 2016).

If the processing of data is no longer necessary to provide a service, to fulfill a legal obligation, and is not justified by a legitimate interest of “EXPLOR TUR” SRL, you may refuse such processing or withdraw your previously given consent, with the refusal taking effect for the future. For example, data subjects can withdraw consent for processing data for direct marketing, personalized offers, at any time and without needing to provide a reason. After processing the request to withdraw consent, the data subject will no longer receive commercial communications regarding services offered by “EXPLOR TUR” SRL.

What are the purposes of collecting personal data?
We use your personal data only for the following purposes:

• Conducting the commercial/contractual activity of “EXPLOR TUR” SRL;
• Invoicing and collecting the value of “EXPLOR TUR” SRL services;
• Marketing, promotion, advertising, publicity, contests, promotional lotteries, loyalty programs, including sending general or personalized commercial offers; development and improvement of services;
• Managing customer relationships; commercial communication with customers through any means of communication;
• Fulfilling applicable legal obligations;
• Communication with public authorities/institutions or bodies of public interest;
• Audit and control/supervision activities;
• Archiving, statistical purposes;
• Debt collection/Recovery of outstanding debts;
• Resolving disputes and litigation, enforcing court decisions, arbitration, judicial orders, etc.

“EXPLOR TUR” SRL will consider all information collected from you as confidential and will not share it with third parties (except for business partners, as described below) without your prior and explicit consent.

Who are the recipients of your personal data?
Data recipients can even be the persons (data subjects) who provided the personal data, as follows:

Individual clients of “EXPLOR TUR” SRL (current, former, or potential), visitors, the general public, their representatives/agents, legal or conventional; (for the purpose of conducting commercial/contractual relationships);

Recipients (other than the data subjects) of the data can be:
central and local public authorities, judicial authorities, police (within the limits of legal provisions and/or following explicitly made requests), banking institutions, judicial executors, insurance and reinsurance companies, market research organizations (for statistical purposes), etc.

The confidentiality of personal data will be ensured by “EXPLOR TUR” SRL and will not be provided to other third parties outside those mentioned in this document.

Processing of personal data for promotional (marketing) purposes
Personal data provided by you (such as: first and last name, email address, fax number, mobile/landline phone number, etc.) may be processed by “EXPLOR TUR” SRL in compliance with your rights, especially the right to information and objection, for the following purposes: marketing (including direct marketing), contests, promotional lotteries, carrying out commercial communications for “EXPLOR TUR” SRL services, including those developed together with a partner of “EXPLOR TUR” SRL, by any means of communication, including electronic communications services. Personal data provided by you may also be used for promotional (marketing) purposes for products or services of other partners of “EXPLOR TUR” SRL, respecting your rights.

If “EXPLOR TUR” SRL intends to use your data for direct marketing purposes (if the data subjects have opted in), you will be informed in advance. You may exercise your right to prevent such processing by selecting the appropriate checkboxes in the forms/documents used for collecting personal data.

Regardless of the situation, if you wish for your personal data to no longer be processed by “EXPLOR TUR” SRL, you may expressly request the cessation of any data processing from us. Additionally, if you no longer wish to receive newsletters or informational materials from “EXPLOR TUR” SRL, you can unsubscribe using the “Unsubscribe” button.

In relation to “EXPLOR TUR” SRL, you benefit under applicable legal provisions from the following rights: the right of access, the right to rectification, the right to data erasure, the right to restriction of processing, the right to data portability, the right to object, and automated individual decision-making.

Duration of personal data processing
For the purpose mentioned, “EXPLOR TUR” SRL will process your personal data for the entire duration of the contractual relationships for which you accessed the service, until you or your legal/conventional representative exercise the right to object/to erasure (except in cases where “EXPLOR TUR” SRL processes data based on a legal obligation or justifies a legitimate interest). After the completion of personal data processing operations, for the purpose for which they were collected, if you or your legal/conventional representative do not exercise the right to object/to erasure, these data will be archived by “EXPLOR TUR” SRL for the period provided in the internal procedures of “EXPLOR TUR” SRL and/or will be destroyed.

What security measures are used to protect your data?
To prevent unauthorized use of personal data, as well as potential abuses, we use security methods and technologies, together with appropriate work policies and procedures, to protect the personal data collected.

The complete security of data transmitted over the internet can never be guaranteed. While “EXPLOR TUR” SRL makes every effort to protect your personal data, we cannot absolutely guarantee the security of data transmitted to “EXPLOR TUR” SRL websites. Any data transmission is at your own risk. Once we receive information about you, we will use strict procedures and security measures against unauthorized, illegal use, destruction, accidental loss, or disclosure of personal data.

Bank data security.
In the case of card payments (e.g., online ticket purchases), the transaction is carried out through online payment solutions provided by authorized third parties in relation to “EXPLOR TUR” SRL. To eliminate the risk that your data may fall into the hands of unauthorized persons and be misused/illegally used, authorized third parties in relation to “EXPLOR TUR” SRL guarantee the legality and security of personal data (card number, expiration date, etc.) and of the IT systems used.

Conditions for transferring personal data outside the EU and the European Economic Area

Transfers of data outside the EU and the European Economic Area can be made only under the conditions provided by specific national and EU legislation regarding the protection of individuals with respect to the processing of personal data and the free movement of such data.

What are your rights?
By reading this document, you have been informed about the rights you benefit from, under applicable legal provisions, namely: the right of access, the right to rectification, the right to data erasure, the right to restriction of processing, the right to data portability, the right to object, and automated individual decision-making. Also, when processing is based on consent, you have the right to withdraw your consent at any time in writing, addressed to “EXPLOR TUR” SRL, under applicable legislation, without affecting the legality of the processing carried out based on consent prior to its withdrawal.

Additionally, you have the right to object at any time, free of charge and without any justification, to the processing of personal data for direct marketing purposes, using, if applicable, the unsubscribe function included in marketing materials.

For other purposes, you have the right to object, at any time, free of charge, to the processing of personal data provided to “EXPLOR TUR” SRL, specifying the data and purpose in question, only for legitimate and justified reasons related to your particular situation, except in cases where “EXPLOR TUR” SRL demonstrates that it has legitimate and compelling reasons that justify the processing and override your interests, rights, and freedoms, or where the purpose is the establishment, exercise, or defense of a right in court. In cases of unjustified objection, “EXPLOR TUR” SRL is entitled to continue processing the data in question.

By reading this document, you acknowledge and understand that the personal data provided to “EXPLOR TUR” SRL are essential for accessing services offered by “EXPLOR TUR” SRL and/or conducting commercial/contractual activities.

If you, directly or through a representative, exercise the above-mentioned rights in an evidently unfounded, unjustified, or excessive manner, especially due to their repetitive nature, “EXPLOR TUR” SRL may:

• either charge a reasonable fee considering administrative costs for providing the information or communication or for taking the requested measures;
• or refuse to comply with the request.

Also, if data subjects, directly or through a representative, exercise the right to object in an evidently unfounded, unjustified, or excessive manner, especially due to their repetitive nature, “EXPLOR TUR” SRL is entitled to terminate the Contract concluded with the “EXPLOR TUR” SRL Client, without any further formality or court intervention, except for prior notification.

Additionally, you are recognized the right to file a complaint with a supervisory authority and to initiate judicial appeal proceedings.

How can you exercise your rights?
To exercise these rights, you may contact the Personal Data Specialist within “EXPLOR TUR” SRL with a written, dated, and signed request at the email address: data.protection@explor.md or at the following correspondence address: “EXPLOR TUR” mun. Chişinău, Centru district, 31 August 1989 Street, 64. A legible copy of the signatory's identity document must be attached to the request.

These provisions may be modified/updated occasionally. We recommend that you check these provisions each time you use “EXPLOR TUR” SRL websites to stay informed. By accessing “EXPLOR TUR” SRL websites or using “EXPLOR TUR” SRL services through the mentioned websites after modifications, the new provisions will be considered accepted.