Privacy Policy


Dear customers, Thank you for your interest in Zbor.md services.

The website www.zbor.md (hereinafter "site"), intended for online booking services - sale of plane tickets, belongs, as author/owner/administrator, to the Tourist Agency "EXPLOR TUR" SRL, IDNO: 1012600013482 , with headquarters located at str. 31 August 1989, no. 64, p.m. Chisinau, Republic of Moldova, MD-2012 (hereinafter "the Agency").

We aim to provide visitors and users of the site with a safe online experience that does not in any way affect their personal lives. The Agency has committed itself through the Privacy Statement to respect the privacy of website visitors and users. We take data protection, security and compliance with data protection and privacy laws seriously.

Therefore, we pay particular attention to the protection of the privacy of users who access our website and undertake to process safely and only for the specified purposes, the personal data provided to us in accordance with:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data ("GDPR"),

Law of the Republic of Moldova no. 133 of 08.07.2011 on the protection of personal data,

The requirements for ensuring the security of personal data when processing them within the personal data information systems, approved by Government Decision no. 1123 of 14.12.2010 and

The security policy regarding the protection of personal data during their processing within the information systems managed by "EXPLOR TUR" SRL

The terms "personal data", "personal data processing", "operator", "third party", "subject of personal data" have the meaning defined in article 3 of Law RM 133/2011, but in any case, personal data means any data relating to an identified or identifiable natural person, regardless of the form or format in which such data exists.

II. What kind of personal data do we collect and process?

You can navigate most pages of this site without having to provide personal data. In some cases, however, in order to be able to provide you with the requested services, such data is needed, namely to carry out online operations (reservations, purchase of tickets, medical insurance, filling in forms, creating your account on the website our, subscribing to our services, etc.), only for the purposes specified in this Privacy Policy.

The provision of personal data by the client is an act of trust on the part of the client and the Agency will take the necessary measures to justify the trust granted.

Any processing of personal data, with the exception of the processing expressly mentioned in Law RM 133/2011, can only be carried out if the data subject has given his consent unequivocally, in written or electronic form, or by using the means of electronic communication of the data subject regarding the intended processing.

To the extent that special categories of personal data are required, the Agency will request your consent in accordance with the provisions of art. 6 para. (1) lit. (a) from Law 133/2011.

We receive and store any information you enter on the site, provide to the Customer Support Service and the Agency in any other way, to the extent necessary only to provide the services or to perform the contractual relationship with you. Also, the personal data may be collected and processed automatically when you use this website (for example, through cookies).

When you use the website, the Agency receives, collects, stores and processes the following personal data:

  • name, first name, patronymic, date of birth, gender, citizenship, mobile phone number, home address/residence and e-mail;
  • the data of documents that are necessary for identification purposes (for example, passport number and series, validity period);
  • the last 4 digits of the payment card number;
  • log files (IP address, browser type, referring/exit pages and URLs, number of clicks and interaction with the site, domain names, landing pages/content, pages/content viewed, ID device and device location);
  • profile information (preferences, your search history data, booking history data, travel plans and other information about you);
  • user content (opinions and comments you upload to the site);
  • user behavior (your activity on the Platform, time and location of login, comments and uploads);
  • any other information you voluntarily place on the site;
  • personal data collected through cookies (see below).

We may also request additional information, which may include "sensitive" personal data (for example, information that can identify your health or religious beliefs) in order to provide you with the highest possible level of service. This information may be related to your preferences related to the choice of seat in means of transport or hotels, menus, the need for additional accompaniment or the use of additional equipment when using the Services. Such "sensitive" information is provided on your own initiative and with your explicit consent and only if the provision of the services would be impossible without such "sensitive" information. The sharing of such sensitive personal data with third parties may be required during the provision of services requested by us based on mandatory legal provisions.

We also offer the possibility to register and create an account through your existing social network profile (such as Facebook). In this case, your login information (name and email address) will be imported from your social network account. Important to note, when you use this option, we may receive certain information through that social network, such as your name, age, location, preferences, occupation and other information from your public profile. Not all of this information is requested by us, but it is provided automatically by the social network provider by using the "social sign-on" option. However, we will only use the information that is necessary to create your account and will delete unnecessary data after receiving any other information. After you have created your account, you will have the opportunity to complete it with any information that you wish to share and that is necessary to provide the services.

The data of another subject of personal data. If you create a service reservation and/or pay on behalf of or on behalf of another personal data subject, the information you provide about those subjects will be collected and processed by the Agency in accordance with the same terms and conditions that apply to the data your personal By providing this information to other subjects of personal data, you confirm that these subjects are familiar with these terms and understand their consequences, as well as give their unconditional and full consent to the collection and processing of their personal data in accordance with these terms and are agree that access to such information is possible from the section of your Account.

Collection of data of minors. If you have not reached the age of majority, you must not use this site and you are required to leave it immediately. This site should not be used and is not intended to collect information about minor users and advertise services to children without parental consent. The Agency processes personal data of minors exclusively in cases where this information is provided by parents or their legal representatives and only for the purpose of creating a reservation. If the Agency detects the case of use of the site by a minor and provision of personal data by them or in the case of requests from parents or legal representatives regarding the deletion of personal data, this information will be deleted within a reasonable time, and the Agency will make every effort to prevent the storage and processing of minors' personal data.

Automatic data collection and cookies. Like most websites and mobile applications, we use automatic collection of information about you, cookies and social media plug-ins, provided that you have given your consent to their use (for example through the banner on our website), to optimize our services and the website, except in cases where cookies are necessary for the strictly technical functioning of the website.

When you use this site, information is automatically collected about the device you use to access the site, for example software, operating system, IP address, source of links and this site, web pages you have clicked, the links you used to access the site, etc. Automatic data collection takes place in order to adjust the use of the services provided by Zbor.md and the offers intended for you, as well as to prevent possible fraud.

If you use social networks to connect to the site, we may receive your data and preferences from these social networks in accordance with the rules of information provision by these service providers and the terms of the privacy policy adjusted by you.

The automatic collection of data and the use of "cookie" and "web beacon" technologies improve the site's functions and develop the most convenient use of Zbor.md services, as well as help us evaluate the implementation of advertising and marketing campaigns, provide information that may be of interest and use to you and to build usage profiles for market research.

Until you log in to the "My Account" section, the use of this data for the purposes described in the previous paragraph will be in pseudonymized form. This means that we will replace your name and other characteristics that can identify you with another identifier to make it impossible to identify you as an individual, and we will not link such usage profiles with other data we store about you. you have logged in to the "My Account" section, the use of this data for the purposes described in the previous paragraph will be personalized and connected to you. Cookies are small text files that can be stored on your computer (or any other device) in during your first visit to the site and allows us to identify your computer during your visit (for example, to remember our data for logging in to "My Account"). In particular, we use (i) functional cookies that do not collect personal data and (ii) cookies that help us generate summary data about user traffic and interactions, which enables us to provide better site functionality and personalized advertising . We may also use trusted third-party services that track this information on our behalf. You can choose to have your device warn you every time a cookie is set, or you can opt to disable cookies altogether. However, if you disable cookies, some features may be disabled and some of our services may not function properly.

III. How we use your data and the data of another personal data subject

We use your personal data to:

  • provide the services ordered by you;
  • communicate with you in relation to the services ordered and to send you booking confirmation;
  • create, process and edit your Booking;
  • provide assistance and support to customers in using the Zbor.md website and services;
  • provide information about available and future services and offers, where you have consented to such use;
  • improve the performance and quality of the site;
  • provide responses to your requests and comments;
  • calculate bonuses if you participate in our loyalty programs "Bonus Program";
  • encourage you to participate in our surveys and provide feedback;
  • learn about services that may be of interest to you;
  • satisfy your claims;
  • inform you about possible illegal or illicit actions;
  • solve any problems that may arise in connection with the fulfillment of the terms of the Terms and Conditions;
  • for any other purposes necessary to fulfill our contractual obligations of which we will notify you before the new processing takes place. If necessary, we will ask for your consent before starting the new data processing activity.

Thus, the collection will be carried out for specific, explicit and legitimate purposes, and subsequently they will not be processed in a way incompatible with these purposes.

Please note that the provision of the Services may not be possible if some personal data has not been provided by you.

With your consent, we will also process your personal data (name, email address and preferences) to send you periodic emails (Newsletter), as well as to send notifications about our services, special offers , promotions and ancillary services.

The agency does its best to provide you with the highest level of service. Thus, with your consent we may send you information with a list of offers on our website that may be of interest to you and that may be related to the services you have selected. If you do not wish to receive such emails, you may refuse to receive them.

The legal basis for the collection and use of personal data described above depends on the personal data concerned and the specific context in which we collect it. However, we will usually process personal data only (i) where we need the personal data to provide the services or to perform the contractual relationship with you, (ii) where we have your consent . or (iii) where the processing is in our legitimate interests and is not overridden by your rights. In some cases, we may also have a legal obligation to collect personal data from you.

If you wish, you can contact us to receive additional information and clarifications regarding the personal data we collect and process.

IV. Data storage

We store the personal data we collect from you for any legitimate need at the time (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements) or for the period of prescription provided in the relevant legislation. When we have no ongoing legitimate need to process your personal data, we will delete or depersonalize it or, if this is not possible (for example, because your personal data has been stored in archives in accordance with applicable law), then we will keep your personal data safe and isolate it from any further processing until possible deletion. In any case, personal data will be processed until consent is withdrawn.

V. Transfer of your data

If necessary for the proper provision of the services selected and reserved by you, we transfer your personal data to third parties because the services cannot be provided without such a transfer.

You confirm and agree that, in order to provide the services, the Agency may transmit your personal data to recipients located outside the Republic of Moldova and Europe or countries that do not ensure an adequate level of data protection, in order to obtain the appropriate level of ordered services. Thus, your personal data can be accessed by persons authorized by the operator and service providers in countries that do not offer the same level of data protection as in the European Economic Area. The storage and processing of your personal data may be carried out on servers and sources owned/leased by the Agency, operators or independent contractors, which may be located in any country in the world (including but not limited to the countries of the European Union or the European Economic Area , USA, Canada).

Therefore, the Agency, if applicable, will take all reasonable measures in relation to the recipients of your personal data, which is necessary to ensure an appropriate level of protection, as defined by the law on the protection of personal data in force, in particular by applying contractual clauses that provide that the country to which the data is transferred provides an adequate level of data protection.

You are aware and agree that, based on your chosen travel destination, your personal data may be transferred to countries (country of registration/operation of operators, airports, etc.) where an adequate level of data protection cannot be ensured personal.

Any cross-border transfer of data is limited to those categories of data and recipients necessary to comply with the Terms and Conditions, these provisions and to provide you with the requested and contracted services.

VI. Your rights

The provisions of Law RM 133/2011 give any user of this website the following rights:

  • to be informed (article 12);
  • of access to personal data (article 13);
  • intervention on personal data (article 14);
  • of opposition (article 16);
  • not to be subject to an individual decision (article 17);
  • to turn to justice (Article 18).

All these rights can be exercised by means of a written request, dated, signed and addressed to the Agency.

The Agency may collect personal data from you, but only with your consent and only if you provide it to us voluntarily. If you do not want your data to be collected, please do not provide it to us.

If, after you have provided us with your data, you want it to be updated or removed from the database, or you want to withdraw your consent, without affecting the legality of the processing carried out on the basis of the consent before its withdrawal, you can modify or remove consent at any time, and we will immediately act accordingly, unless there is a legal reason or legitimate interest not to do so. In this regard, you can notify us at any time at the following address: maxim.sirbu@explore.md

If you consider that the processing of your personal data by the Agency violates the legal provisions in the field of personal data protection, you can also submit a complaint to the following address: maxim.sirbu@explore.md

IV. amendments

The Agency, at its sole discretion and as necessary, may periodically introduce changes to this Privacy Policy. The Agency will publish the changes on the website to be accessible to the general public. The Agency is not obliged to notify you of changes to these terms, but only to publish them on this site. Changes take effect on the date of their publication. You should independently check for updates to this site on a regular basis. You acknowledge and agree that your explicit acceptance of these provisions and/or use of the Site after the date of posting of the changes will be deemed to be your full and unconditional agreement to the changed policy. If you do not accept the amended privacy policy, you must stop using the Site.

Our website may contain links to other websites outside our control. If you access these links, check the privacy policy applicable to those websites, which may be different from that of the Agency.

Thank you for using Zbor.md services!