Privacy Policy

I. Generalities

Dear customers, thank you for your interest in the services of

The website ("the site"), dedicated to online reservation services – sale of plane tickets, is owned by the travel agency "EXPLOR TUR" S.R.L., IDNO: 1012600013482, located at 31 August 1989 St., No. 64, Chisinau, Republic of Moldova, MD-2012 ("the Agency").

We aim to offer visitors and users of the site a safe online experience that does not affect their personal life in any way. The Agency has committed through the Privacy Statement to respect the privacy of visitors and users of the site. We take data protection, security, and compliance with legislation on personal data protection and privacy seriously.

Therefore, we pay special attention to protecting the privacy of users accessing our site and commit to securely process and only for the specified purposes, the personal data provided to us in accordance with:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR"),
  • The Law of the Republic of Moldova no. 133 of 08.07.2011 on the protection of personal data,
  • Requirements for the secure processing of personal data within the information systems of personal data, approved by Government Decision no.1123 of 14.12.2010, and
  • The security policy regarding the protection of personal data during their processing within the information systems managed by "EXPLOR TUR" S.R.L.

The terms "personal data", "processing of personal data", "operator", "third party", "data subject" have the meaning defined in Article 3 of the Law RM 133/2011, but in any case, personal data means any data referring to an identified or identifiable natural person, regardless of the form or format in which such data exist.

II. What personal data do we collect and process?

You can browse most pages of this site without having to provide personal data. However, in some cases, to provide you with the requested services, such data is needed, namely for online operations (reservations, ticket purchases, medical insurance, form completion, creating your account on our site, subscribing to our services, etc.), only for the purposes specified in this Privacy Policy.

The provision of personal data by the client is an act of trust on the part of the client, and the Agency will take the necessary measures to justify the trust placed.

Any processing of personal data, except for the processing expressly mentioned in Law RM 133/2011, can only be carried out if the data subject has given their unequivocal consent, in written or electronic form, or through the use of electronic communication means of the data subject regarding the planned processing.

To the extent that special categories of personal data are necessary, the Agency will request your consent in accordance with the provisions of Art. 6 para. (1) let. (a) of Law 133/2011.

We receive and store any information you enter on the site, provide to the Customer Support Service, and the Agency in any other way, to the extent necessary only to provide services or to execute the contractual relationship with you. Also, personal data may be automatically collected and processed when using this site (e.g., through cookies).

When using the site, the Agency receives, collects, stores, and processes the following personal data:

  • name, surname, patronymic, date of birth, gender, citizenship, mobile phone number, home/residence address, and email;
  • data of the documents required for identification (for example, passport number and series, validity period);
  • the last 4 digits of the payment card number;
  • log files (IP address, browser type, referral/exit pages and URLs, number of clicks and how you interact with the site, domain names, landing pages/content, pages/content viewed, device ID, and device location);
  • profile information (preferences, data from your search history, booking history, travel plans, and other information about you);
  • user content (opinions and comments you upload on the site);
  • user behavior (your activity on the platform, time and location of connection, comments, and uploads);
  • any other information you voluntarily place on the site;
  • personal data collected through cookies (see below).

Additionally, we may request additional information, which may include "sensitive" personal data (e.g., information that could identify your health status or religious beliefs) to provide you with the highest possible level of services. Such information may be correlated with your preferences related to the choice of seats in transport vehicles or hotels, menus, the need for additional accompaniment, or the use of additional equipment when using services. Such "sensitive" information is provided voluntarily and with your explicit consent and only if providing services would be impossible without such "sensitive" information. Sharing such sensitive personal data with third parties may be requested during the provision of services requested by us under mandatory legal provisions.

We also offer the possibility to register and create an account through your existing social network profile (such as Facebook). In this case, your login information (name and email address) will be imported from your social network account. It is important to note that when using this option, we may receive certain information through the respective social network, such as your name, age, location, preferences, occupation, and other information from your public profile. We do not request all this information, but it is automatically provided by the social network service provider through the use of "social sign-on". However, we will only use the information necessary to create your account and will delete any unnecessary data upon receipt of any other information. After you have created your account, you will have the opportunity to complete it with any information you wish to share and is necessary for the provision of services.

Data of another personal data subject. If you make a reservation of services and/or pay on behalf of or for the benefit of another personal data subject, the information you provide about these subjects will be collected and processed by the Agency in accordance with the same terms and conditions that apply to your personal data. By providing this information about other personal data subjects, you confirm that these subjects are familiar with these terms and understand their consequences, as well as give their unconditional and full consent for the collection and processing of their personal data in accordance with these terms and agree that access to such information is possible from your Account section.

Collection of minor's data. If you have not reached the age of majority, you should not use this site and are required to leave it immediately. This site should not be used and is not intended to collect information about minor users and to advertise services for children without parental consent. The Agency processes the personal data of minors exclusively in cases where this information is provided by parents or their legal representatives and only for the purpose of creating a reservation. If the Agency detects the use of the site by a minor and the provision of personal data by them or in case of requests from parents or legal representatives regarding the deletion of personal data, this information will be deleted within a reasonable time, and the Agency will make all efforts to prevent the storage and processing of personal data of minors.

Automatic data collection and cookies. Like most websites and mobile applications, we use automatic data collection about you, cookies, and social network plug-ins, provided you have given your consent to their use (e.g., through the banner on our site), to optimize our services and the site, except in cases where cookies are necessary for the strictly technical operation of the site.

When using this site, automatic data collection occurs about the device you use to access the site, for example, the software, operating system, IP address, source of links to and from this site, web pages you clicked on, links used to access the site, etc. Automatic data collection is aimed at adjusting the use of the services offered by and the offers addressed to you, as well as preventing potential fraud.

If you use social networks to connect to the site, we may receive your data and preferences from these social networks in accordance with the rules for providing information by these service providers and the privacy policy terms adjusted by you.

Automatic data collection and the use of "cookie" and "web beacon" technologies improve the site's functions and develop the most convenient use of services, as well as help us evaluate the implementation of advertising and marketing campaigns, provide information that may interest you and be useful to you, and build user profiles for market research.

Until authentication in the "My Account" section, the use of this data for the purposes described in the previous paragraph will be in a pseudonymized form. This means that we will replace your name and other identifying features with another identifier to make it impossible to identify you as a person, and we will not link such user profiles with other data we store about you. After you have authenticated in the "My Account" section, the use of this data for the purposes described in the previous paragraph will be personalized and connected to you. Cookies are small text files that can be stored on your computer (or any other device) during your first visit to the site and allow us to identify your computer during your visit (e.g., to remember your login data to "My Account"). We primarily use (i) functional cookies that do not collect personal data and (ii) cookies that help us generate aggregate data about traffic and user interactions, which allows us to provide better functionality on the site and personalized advertising. We may also use services of trusted third parties who track this information on our behalf. You can choose to have your device warn you each time a cookie is set or you can choose to disable all cookies. However, if you disable cookies, some features may be disabled and some of our services may not function properly.

III. How we use your data and the data of another personal data subject

We use your personal data to:

  • provide the services you ordered;
  • communicate with you about the ordered services and to send you confirmation of the reservation;
  • create, process, and edit your Reservation;
  • provide customer support and assistance in using the site and services;
  • provide information about available and future services and offers, in case you have given your consent for this use;
  • improve the performance and quality of the site;
  • provide responses to your requests and comments;
  • calculate bonuses if you participate in our loyalty programs "Bonus Program";
  • encourage you to participate in our surveys and provide feedback;
  • learn about services that may interest you;
  • satisfy your claims;
  • inform you about possible illegal or illicit actions;
  • resolve any issues that may arise in connection with the fulfillment of the Terms and Conditions;
  • for any other purposes necessary to fulfill our contractual obligations, about which we will notify you before starting the new data processing activity. If necessary, we will ask for your consent before starting the new data processing activity.

Thus, the collection will be carried out for determined, explicit, and legitimate purposes, and the data will not be processed later in a manner incompatible with these purposes.

Please note that providing services might be impossible if some personal data has not been provided by you.

With your consent, we will also process your personal data (name, email address, and preferences) to send you periodic emails (Newsletter), as well as to send notifications about our services, special offers, promotions, and ancillary services.

The Agency makes every effort to provide services at the highest level. Thus, with your consent, we may send you information with the list of offers on our site, which may interest you and may be related to the services selected by you. If you do not wish to receive such emails, you can refuse to receive them.

The legal basis for the collection and use of personal data described above depends on the personal data concerned and the specific context in which we collect it. However, we will usually only process personal data (i) when we need the personal data to provide services or to perform the contractual relationship with you, (ii) when we have your consent, or (iii) when processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal data from you.

If you wish, you can contact us to receive additional information and clarifications regarding the personal data we collect and process.

IV. Data storage

We store the personal data we collect from you for any legitimate need at the time (e.g., to provide you with a service you requested or to comply with applicable legal, tax, or accounting requirements) or for the limitation period provided in the relevant legislation. When we have no ongoing legitimate need to process your personal data, we will delete or anonymize it, or if this is not possible (for example, because your personal data has been stored in backup archives in accordance with applicable law), then we will securely store your personal data and isolate it from any further processing until deletion is possible. In any case, personal data will be processed until the withdrawal of consent.

V. Transferring your data

If necessary for the proper provision of the selected and reserved services by you, we transfer your personal data to third parties because the services cannot be provided without such a transfer.

You confirm and agree that, to provide services, the Agency may transfer your personal data to recipients who are outside the Republic of Moldova and Europe or states that do not ensure an adequate level of data protection, to obtain the corresponding level of ordered services. Thus, your personal data may be accessed by persons authorized by the operator and service providers from countries that do not offer the same level of data protection as in the European Economic Area. Storage and processing of your personal data may be performed on servers and sources owned/rented by the Agency, operators, or independent contractors, which may be located in any country in the world (including but not limited to the countries of the European Union or the European Economic Area, the USA, Canada).

Therefore, the Agency, if applicable, will take all reasonable measures in relation to the recipients of your personal data, which is necessary to ensure an adequate level of protection, as defined by the applicable personal data protection law, especially by applying contractual clauses that stipulate that the country where the data recipients are located offers an adequate level of data protection.

You are aware and agree that, based on the chosen travel destination, your personal data may be transferred to countries (the country of registration/operation of operators, airports, etc.), where an adequate level of personal data protection cannot be ensured.

Any cross-border data transfer is limited to those categories of data and recipients necessary to comply with the Terms and Conditions, these provisions, and to provide you with the requested and contracted services.

VI. Your rights

The provisions of Law RM 133/2011 grant any user of this site the following rights:

  • to be informed (Article 12);
  • access to personal data (Article 13);
  • to intervene on personal data (Article 14);
  • to oppose (Article 16);
  • not to be subject to an individual decision (Article 17);
  • to address justice (Article 18).

All these rights can be exercised through a written request, dated, signed, and addressed to the Agency.

The Agency may collect personal data from you, but only with your consent and only if you voluntarily provide it to us. If you do not want your data to be collected, please do not provide it to us.

If, after you have provided us with your data, you want it to be updated or removed from the database, or you want to withdraw your consent, without affecting the legality of the processing based on consent before its withdrawal, you can modify or delete the consent at any time, and we will act immediately accordingly, except in cases where there is a legal reason or a legitimate interest not to do so. In this regard, you can notify us at any time at the following address:

If you believe that the processing of your personal data by the Agency violates the legal provisions in the field of personal data protection, you can also file a complaint at the following address:

VII. Changes

The Agency, at its sole discretion and as necessary, may periodically make changes to this Privacy Policy. The Agency will publish the changes on the site to be accessible to the general public. The Agency is not obligated to notify you of changes to these terms, but only to publish them on this site. The changes become effective on the date of their publication. You must independently check this site for updates regularly. You confirm and agree that your explicit acceptance of these provisions and/or use of the site after the publication date of the changes will be considered your full and unconditional agreement with the modified policy. If you do not accept the modified privacy policy, you must stop using the Site.

Our site may contain links to other websites outside our control. If you access these links, check the applicable privacy policy of those websites, which may be different from that of the Agency.

Thank you for using services!
You can also find us here:

EMA Plus Solutions S.R.L. Trade Register J40/19757/2017 | VAT ID RO38540407 Victoria Business Park, Municipality of Bucharest, București-Ploiești Road No.73-81, 4th floor, building No.4, office 20, 013685

Tourist License: 3/22.10.2018
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