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CONTRACTUAL CONDITIONS AND OTHER IMPORTANT NOTIFICATIONS

PASSENGERS OF A FLIGHT WITH A FINAL DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE INFORMED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSORS, THE WARSAW CONVENTION, INCLUDING THEIR AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE FLIGHT, INCLUDING ANY PART OF IT WITHIN A GIVEN COUNTRY. FOR THESE PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL TRANSPORT CONTRACTS INCLUDED IN ANY APPLICABLE TARIFF, GOVERNS AND MAY LIMIT THE CARRIER'S LIABILITY.

NOTICE OF LIABILITY LIMITATION

The Montreal Convention or the Warsaw Convention system may apply to your flight, and these Conventions govern and may limit the liability of air carriers for bodily injury or death, loss or damage to baggage, and delay.
Where the Montreal Convention applies, liability is limited as follows:

  1. There are no financial limits in respect of bodily injury or death.
  2. In the case of destruction, loss, damage, or delay of baggage, 1,131 Special Drawing Rights (approximately 1,200 Euro; 1,800 USD) per passenger in most cases.
  3. For damages caused by delay to your flight, 4,694 Special Drawing Rights (approximately 5,000 Euro; 7,500 USD) per passenger in most cases.

EC Regulation No. 889/2002 requires carriers from the European Community to apply the provisions of the Montreal Convention and the associated liability limitations for all passenger and baggage air transport activities. Many carriers not part of the European Community have chosen to apply the same convention regarding the transport of passengers and their baggage.
Where the Warsaw Convention system applies, the following liability limits may apply:

  1. 16,600 Special Drawing Rights (approximately 20,000 Euro; 20,000 USD) for bodily injury or death if the Hague Protocol applies, or 8,300 Special Drawing Rights (approximately 10,000 Euro; 10,000 USD) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits entirely, and U.S. regulations require that for flights to, from, or with an agreed stopping place in the United States, the limit shall not be less than 75,000 USD.
  2. 17 Special Drawing Rights (approximately 20 Euro; 20 USD) per kg for lost, damaged, or delayed checked baggage, and 332 Special Drawing Rights (approximately 400 Euro; 400 USD) for unchecked baggage.
  3. The carrier may also be liable for damage caused by delay.

More information can be obtained from the carrier regarding the applicable limits for your flight. If your flight involves transportation by different carriers, you should contact each carrier separately for information on the applicable liability limits. Regardless of the applicable convention for your flight, you may benefit from a higher liability limit for loss, damage, or delay of baggage by making a special declaration of the value of the baggage at check-in and paying any applicable supplementary fees. Otherwise, if the value of your baggage exceeds the applicable liability limit, you should insure it fully before traveling. Time limit for action: Any action to claim damages must be initiated within two years from the date of arrival of the aircraft or from the date on which the aircraft ought to have arrived. Baggage claims: A written notice must be sent to the carrier within 7 days of receiving the checked baggage in case of damage and within 21 days from the date the baggage was made available to the passenger in case of delay. Notification of Contractual Conditions Included by Reference Your contract of carriage with the carrier that provides your air transportation, international, domestic, or domestic part of an international journey, is subject to this notice; any notices or receipts of the carrier; and the individual conditions of the carrier (Conditions), rules, regulations, and related policies (Regulations), and all applicable tariffs. If your transportation is performed by multiple carriers, different Conditions, Regulations, and all applicable tariffs may apply to each carrier. Co
Time limit for action: Any action to claim damages must be initiated within two years from the date of arrival of the aircraft or from the date on which the aircraft ought to have arrived. Baggage claims: A written notice must be sent to the carrier within 7 days of receiving the checked baggage in case of damage and within 21 days from the date the baggage was made available to the passenger in case of delay.

Notification of Contractual Conditions Included by Reference

  1. Your contract of carriage with the carrier that provides your air transportation, international, domestic, or domestic part of an international journey, is subject to this notice; any notices or receipts of the carrier; and the individual conditions of the carrier (Conditions), rules, regulations, and related policies (Regulations), and all applicable tariffs.
  2. If your transportation is performed by multiple carriers, different Conditions, Regulations, and all applicable tariffs may apply to each carrier.
  3. The Conditions, Regulations, and all applicable tariffs of each carrier are incorporated by reference and are part of your contract of carriage.
  4. Conditions may include but are not limited to:

  • Conditions and carrier liability limits for bodily injury or death of passengers.
  • Conditions and carrier liability limits for loss, damage, or delay of goods and baggage, including fragile or perishable goods.
  • Rules applicable to the declaration of a higher value for baggage and payment of supplementary fees.
  • Application of the carrier's Conditions and liability limits to actions by agents, employees, and representatives of the carrier, including any person providing equipment or services to the carrier.
  • Restrictions on claims, including time limits within which passengers must file claims or initiate actions against the carrier.
  • Rules about reconfirmation or reservations; check-in times; use, duration, and validity of air transport services; and the carrier's right to refuse transport.
  • The carrier's rights and liability limits for delay or failure to perform a service, including schedule changes, substitution of alternate carriers or aircraft, and re-routing, and, if required by applicable law, the carrier's obligation to notify passengers about the identity of the substituted carrier or aircraft.
  • The carrier's right to refuse transport to passengers who do not comply with applicable laws or fail to present all necessary travel documents.

      5. You can obtain more information about your contract of carriage and find out how to obtain a copy at the ticket sales points. Many carriers have included this information on their websites. If the applicable law requires, you have the right to inspect the full text of your contract of carriage at the carrier's airport and sales points, and, upon request, you have the right to receive a free copy by mail or other courier service from each carrier.

     6. If a carrier sells air transport services or accepts baggage for transport indicating transportation by another carrier, it does so only as an agent for the other carrier.

YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.
SOME COUNTRIES MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ABOUT YOU OR TO GRANT ACCESS TO PASSENGER DATA.
DENIED BOARDING: Flights may be overbooked, and there is a small chance that a seat will not be available on a flight even if you have a confirmed reservation. In most situations, if you are involuntarily denied boarding, you are entitled to compensation. If required by applicable law, the carrier must seek volunteers before denying boarding involuntarily. Contact the carrier for the full rules on denied boarding compensation (DBC) and for information on the carrier's boarding priorities.

BAGGAGE: For certain types of items, you can declare a higher value. Carriers may apply special rules for fragile, valuable, or perishable items. Check with your carrier. Checked baggage: Carriers may provide a free allowance for checked baggage, which is determined by the carrier and may depend on the class and/or route. Carriers may charge additional fees for checked baggage that exceeds the allowance. Check with your carrier. Hand baggage: Carriers may provide a free allowance for hand baggage, which is determined by the carrier and may depend on the class, route, and/or type of aircraft. It is recommended to minimize hand baggage. Check with your carrier. If multiple carriers provide your journey, each carrier may apply different baggage rules (both for checked and hand baggage). SPECIAL LIABILITY LIMITATIONS FOR BAGGAGE FOR TRAVEL IN THE UNITED STATES: For domestic flights entirely between points in the United States, federal law requires that any carrier's liability limit for baggage be at least $3,300.00 per passenger or the amount mandated by the current 14 CFR 254.5.

CHECK-IN TIME. The time indicated on the ticket/receipt is the departure time of the aircraft. The flight departure time is not the same as the check-in time or the time you need to be at the boarding gate. Your carrier may refuse transport if you are late. Check-in times announced by the carrier are the latest times passengers can be accepted for the flight; boarding times announced by your carrier are the latest times passengers must present themselves for boarding.

DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons, dangerous goods must not be packed in checked baggage or hand baggage unless expressly permitted. Dangerous goods include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizers, poisons, infectious substances, and bags with installed alarm systems. For safety reasons, other restrictions may also apply. Check with your carrier.

DANGEROUS GOODS

Do not transport by air the items presented in the icon below without first checking with the carrier.


DO NOT ENDANGER YOUR SAFETY OR THE SAFETY OF OTHER PASSENGERS

CONTACT THE CARRIER FOR MORE INFORMATION

Translations and other useful information are available on the IATA website: www.iatatravelcentre.com/tickets